Please see the video below for a quick overview of the process.

Depending on the product you purchase, the total time until you receive your video will vary. The interview itself will take about 60 minutes. The video editing process should be completed within a week of the interview. You will receive email updates when your project is complete.

24 hours after your purchase, your loved one will receive an email to the email address you provided. We will also copy you on the email so that you can assist them with scheduling (we find the scheduling part to be the biggest hurdle in getting their legacy capture completed). From there, your loved one will choose a date and time that works with their schedule.

We have a group of highly empathetic and trained professionals. Most of them have either a coaching or therapy background. All of them are deeply excited by the work they are doing. Their job is to make the interviewee feel comfortable, and make the process easy and enjoyable while capturing the essence of your loved one.

The cost varies depending on which product you are interested in. For our basic capture, which includes a 60 minute interview (resulting in about a 45 minute legacy video), the cost is $295 USD. If you are interested in a longer interview or multiple interviews, please contact us at Support@eLegacy.net for more information.

This will depend on the scheduling of the interview more than anything else. Once the interview takes place, your video will be available for download within a week.

Our team has designed a simple process to schedule the interview and an equally simple format to conduct the interview. We request that you provide a phone number during the scheduling of the interview in case there is a mix up. We are used to technology-challenged people and will have several different contingencies and support strategies. Our biggest request is that your loved one test out their camera and audio before logging on for the interview. This often mitigates most tech issues.

Our founder discovered that his mother had lung cancer. She isn't a big fan of photos or videos of herself, but he knew that if something happened to her during the surgery, he would regret not having a video of her that told her story and captured her essence. He searched for a solution, and aside from paying someone $5,500 to come sit down and interview her, nothing like this existed. That seemed like a travesty to him. So he interviewed her himself and had an incredible time, got a great story, and realized how hard doing it alone without the right technology, experience, and right questions were.

As a result, he created eLegacy to make the process painless and affordable for others. Luckily, his mother made it through the surgery, and he was able to re-interview her with this new format and has one of his most cherished possessions, a great video of his mother to share with his siblings and her grandchildren.

You can purchase as many interviews as you need. We suggest that if you want to have a comprehensive set of videos, purchase a set of three interviews so that we can spend an entire hour on each phase of their life. If you are interested in a series of interviews please contact us at support@elegacy.net for pricing. If you purchase the standard one hour interview we will do our best to capture each season of their lives, but will have less time to go in-depth. If you have purchased one video and want to add another, we will be sure to dive into different aspects of their lives so that you have multiple stories to cherish.

Our preference is to interview one person at a time. This allows us to really focus on the individual. It creates a more intimate final product. However, we can interview a couple if that is what you would like to have captured. No more than 2 people at a time. Each added person on the video halves the number of questions we can ask and it will feel incomplete as a final project. If you would like to capture more than 2 people at a time, please contact us at support@elegacy.net and we can discuss options and impact.

We prefer interviewing one person at a time. It allows us to focus on the individual and allows them to be more present with the process. We do allow interviewing of both parents, please just understand that we will have less time to dive deep and will ask fewer questions.

We do our best to create an inviting environment and conversational atmosphere. We know that some people will still be quite uncomfortable in a situation like this, and we make as much space for that as possible. The first 10 minutes of the interview are not recorded, this allows us to build some rapport and let them ease into the process. We also let them know that we can edit things out as needed. Lastly, we reiterate that THEY MATTER. This interview is about capturing their legacy, just as they are. There are no wrong answers or ways to mess up. Their loved ones want them, with idiosyncrasies, nerves and all, more than the answers to the questions. Our goal is to have it feel like they are talking to a friend, not creating a cherished heirloom they need to get right - perfection is NOT the point.

Once you purchase your eLegacy video capture, we wait 24 hours before sending the interview link email in case you want to notify us of a specific delivery date. We assume that any purchase is a gift to the interviewee (although the real gift is for the viewer). Waiting 24 hours allows you to notify your loved one of what you have purchased for them. Alternatively, you can let us know if you would like a specific delivery date. 

Here is an example of the email we send to set up the interview:

Hello James,

Welcome to your eLegacy experience.  XYZ has purchased an eLegacy project to capture your legacy on screen for generations to enjoy and learn from. We know you mean a lot to your family, and we are honored to be part of the process of capturing your legacy for them. The next step in this process is scheduling an interview with one of our expert facilitators. All of our facilitators are well-trained and genuinely curious about family legacy – they love what they do. The call will last about an hour – with about 10 minutes of setup, instruction, and relationship-building before we begin the recording. Below, you will find a link to our calendar to schedule your appointment. Please click the link and choose the time that works best for your schedule. 

LINK HERE

We are very excited to learn more about you and capture the information for generations to come. 

Thank you,
The eLegacy Team